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Having a "live" person answering your calls enhances the perceived value your callers have of your company. Live agents, 24/7/365 give customers quick access to the information they want and instantly improve your relationship with them. Happier customers account to better relationships, positive word of mouth, and increased revenues.
Having MAXIMUM support your calls, enables you to focus on growing your business. We'll answer callers' questions, assist them with their problems and are able to escalate the calls to your staff or you, based on your specifications. This gives you time to focus on other core aspects of your business, making you much more efficient. Jean Larson, CEO of an in home hospitality office says this; "I especially like the fact that your people are separating people according to their interest in calling, like potential employee, potential client, etc. I have used “human” answering services in the past and this is the first one I have appreciated."
Why pay someone to sit around and wait for the phone to ring? MAXIMUM's billing structure is set up so that you only pay for the time you use. If we're not answering your calls, you're not paying any additional monies. After calculating the costs involved in hiring a full time staff member verse a MAXIMUM agent, the results are astonishing. Costs don't even include sick days, vacation days, overtime e.t.c!
Aside from handling live calls, MAXIMUM can also respond to customer emails, handle faxes, web-based queries and other means of communication for the company. "MAXIMUM Call Center has been extremely considerate of my company’s objectives and requirements, working every step of the way to achieve our goals. Leveraging MAXIMUM Communications has enabled me to compete in markets I couldn’t previously serve, resulting in additional customers and more revenue." Melody, COO of a Merchant Processing Company.These are just some of the many benefits your company can enjoy from MAXIMUM call center.
We recognize that when our clients select MAXIMUM, they are entrusting us with their most valued assets, their customers. Everything from how the calls are answered, handled, and reported; including adherence to their internal quality standards, is part of our commitment to servicing each client.MAXIMUM Call Center - Keeping you Connected. Our approach begins with gaining a thorough understanding of our client's needs in order to develop recommendations on the services and features that will help accomplish their specific objectives.From there, a single point of contact carefully coordinates all of the details of each program, providing continuity and allowing our clients to focus on bigger issues, such as planning and managing their business.
We offer a variety of services including but not limited to:
Please check our Services Page for more information on the solutions we can offer you!
Redundancy is high on our priority list. MAXIMUM runs redundant servers, back up batteries, and a backup generator to keep everything up and operational. Off site backups are standard, and we have multiple inbound paths for telephone calls. We take our network very seriously and always have staff on call for any escalated issues that may arise.
At MAXIMUM, 98% of our network runs on the Linux Operating System. As of right now, there are no known viruses and it is one of the most stable Operating Systems in the industry. Many other companies/governments use Linux including: BART (Bay Area Rapid Transit), Cisco, Google, Toyota Motor Sales U.S.A., U.S. Army, U.S. Postal Service, and the list goes on.
MAXIMUM records all of our agents' calls for quality assurance. This has come in handy on more than one occasion where the whole he said/she said routine broke out. Rest assured that we keep the recordings for at least 3 months just in case a question comes up on any call.
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