Why allow your callers to hang up on the answering machine / voicemail, and call one of your competitors? Teaming with our staff to handle your calls 24/7 allows you to satisfy every caller who is expecting to speak to a real person. When emergency criteria specified by you are met, we are able to connect the caller directly to you, send text messages to your phone or alpha pager, or escalate to your next available team member. MAXIMUM's Answering Services are based on standard office protocol.
We follow your instructions as to:
- How to answer your calls (as though we are in your office)
- When to take a message
- When to connect the caller to you
- When to dispatch messages (emergencies e.t.c)
- When to escalate issues (if dispatched messages are not being attended to by your On Call Staff)
- How to escalate - page the on call, then page the supervisor, then call the manager at home e.t.c.
- When and how you want your messages delivered to you (text, email, fax, web page)
Some of our customers include:
- Medical Industry (Doctors, Dentists, Optometrists)
- Property Management offices
- Internet Ordering companies
- Computer Support industry
- Internet Service Providers
- Electrical / Plumbing / Air Conditioning industries
Our agents are trained to present a professional and courteous image to all your callers 24 hours a day, messages are repeated for accuracy, and delivered based on your requirements. If you would prefer, we can "front end" our agents with a voice mail greeting (advising of your office hours for example), giving callers an option to call back (when you're in the office), leave a message, or to press zero for an agent. Front ending with voice mail, can also pre qualify callers to save on agent usage time.
If you're looking for a dynamic way to set up your on-call paging service, ask about our Messaging Services.
All this for an extremely attractive price! Contact us today for a business quote to get you started as soon as possible!
